INQUIRIES
Questions concerning billing and accounts receivable should
be made to:
(314) 872-7900
ORDER BY PHONE
Call our toll-free number:
(800) 688-FLAG(3524)
or
(314) 872-7900
Hours: 8 am - 5 pm (CDT)
ORDER ONLINE
We use state of the art E-Commerce Online software this makes
it very fast and easy to place an order. 24/7
ORDER BY FAX
(877) 688-3524 24hrs. 7 days a week. Be sure to include your
fax number to speed our reply.
ORDER BY E-MAIL
sales@allstates-flag.com
ORDER BY MAIL
AllStates Flag & Banner Co.
816 Fee Fee Rd.
Maryland Hts. MO. 63043
WHEN ORDERING PLEASE PROVIDE
AllStates customer number, Bill To and Ship To address, Purchase
Order number, Name of individual authorized to make purchase,
Telephone number. Also include: ,quantity, size, item number,
material, catalog description, required ship date. Advise
method of shipment, or other special instructions when necessary.
TO AVOID DUPLICATION, CLEARLY MARK CONFIRMING ORDERS!!
QUOTATIONS
Phone (314) 872-7900, or fax (877) 688-3524 on all quotation
requests for immediate response. When time allows, custom
quotation requests should be made in writing with accompanying
artwork mailed to: AllStates Flag & Banner Co. Attention:
Quotation Dept. 2345 Grissom Drive St. Louis, MO 63146-3310
Please include your phone number, email address and fax number
for immediate response. For detailed custom quotations, fax
a copy of the art work.
STATUS ON ORDERS IN PRODUCTION
For direct factory response on status of orders:
Phone: (314) 872-7900 or Fax: (877) 688-3524. |
TERMS
OF SALE
Net 30 Days. (Approved credit accounts).
Prices are F.O.B. St. Louis, MO. Product specification and
prices are subject to change without notice. Orders are
subject to acceptance. American Express, Discover, Master
Card and Visa are accepted. Please provide cardholder's
name, address, telephone number, card number and expiration
date. A $1.00 fee will apply to all credit cards that require
a voice authorization.
MINIMUM BILLING (Wholesale)
$50.00 minimum net billing on all orders. Wholesale
Application
NEW ACCOUNTS
We request that you send payment in full with your first
order. Filling out & sending in our credit application
will enable us to serve you on an open account basis for
subsequent orders. (Pending Credit Approval)
DELIVERY
We normally ship all products within 7-10
business days from the date of the order. We
take pride in our ability to make the fastest shipment possible.
We cannot, however, be responsible for delays once the merchandise
is in the hands of a common carrier or the U.S. Postal Service.
Currently we are not accepting any international
orders, we apologize for this inconvenience.
BACK ORDERS
Unless otherwise requested, we will ship and invoice all
available merchandise and back order delayed items.
RETURNS
All sales are final. We will accept return of certain stock
products for credit on account, subject to the following
restrictions: All returns must be authorized in advance
in writing. You must call, fax or e-mail customer service
to obtain a return materials authorization (RMA). Only stock
merchandise in unopened master cartons may be returned.
Returns must be made freight prepaid. Credit on account
will be issued subject to a restocking charge of 15%.
WARRANTY/DAMAGED GOODS
Certain stock products are guaranteed against manufacturer's
defects. We reserve the right to determine if the product
is defective and should be returned, replaced or otherwise
adjusted. Dealers are requested not to make such adjustments
without our prior authorization. Your AllStates Flag &
Banner Co. customer number can be found on invoices and
statements. When placing orders by mail, be sure to include
this number. When placing an order by phone, give the number
directly to our order department. This enables us to promptly
enter your order into our computer system and expedite your
shipment.
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