Shipping & Returns
We currently only ship within the United States and Canada.
All orders are shipped within 1-2 business day(s) (unless otherwise noted on product page) after the successful processing of payments. Please note that the shipping address specified has to match with the payment processor otherwise they may deny the charge.
Unless a specific shipping service is requested, we will ship via ground services.
We currently ship within the continental US and Canada.
Not all orders can be canceled
We cannot guarantee that your order can be cancelled before it ships. We can say that we will try to cancel, Lost packages or deliveries - must be reported within 15 days of the purchase date.
If an order shipped is deemed by the shipping company to have been refused or undeliverable, the Return Shipping Charge, based on shipping cost we had to pay to ship the package back to fulfillment center will be charged to the customer.
Customers are responsible for determining if the product(s) ordered suits their needs. Returns must be requested within 15 days of purchase, have all original packaging and parts. Claims of defective or - not as described - must be submitted within 14 days after the delivery date and as part of the original return request. Claims of damaged merchandise must be requested within 24 hours of delivery.
All Returns must be pre-approved and be issued a RMA (Return Merchandise Authorization) number. The customer must return the item that was authorized and originally purchased from us. Unauthorized returns will be considered abandoned and will not be refunded.
There is a Restocking fee of $5.00 or 15%* per item, whichever is greater, on all returned items. The restocking fee also applies to refused orders, orders returned due to incomplete or incorrect addresses or returned as undeliverable by the shipping company. Substantiated claims of defect, damaged, or - not as described - are eligible to receive waiver of the restocking fee. In the event of an unsubstantiated claim, the return will be considered an unwanted item.
Some select items that have become damaged through use or misuse, are now missing parts, not in the original condition, or have obvious signs of use, a Restocking Fee from 50% - 80% of the purchase price, depending on the limits set by the enitiy upon which the product was ordered, will be applied.. This includes items that have had stained or frayed damaged areas or show any evidence of use upon them.
Returned materials must be received within 30 days of the issuance of the RMA. The RMA will expire, and will not be reissued, extended, or renewed.
We do not provide return shipping. Customers are responsible for ensuring the shipment arrives at the return location. An exception to this will be made when the fault or error is determined to be ours alone.
Some items are not returnable to us. Items in which opening the package results in damage to security seals or the packaging itself and used items of any kind.
All prices and product availability are subject to change without notice. We don't offer price protection, and we do not offer price matching to other sellers or companies pricing before or after a sales.
Shipping is Non-refundable. Items returned that shipped with free shipping will have shipping charges deducted from refund.